Up to date as of April 26, 2021

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1. DEFINITIONS

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1.1. These General Conditions of Sale (hereinafter `` GTC '') are offered by the company Claire Pelletier (hereinafter `` The Company ''), Micro enterprise with a capital of 0 euros, registered in the Trade and Nanterre companies under number 442180386, whose registered office is 6 Rue Ernest Laval, 92170 Vanves, France. Its non-surcharged telephone number is 0664099188, its e-mail address is info@clairetteinterior.com and its individual intra-community VAT identification number FR16442180386.

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1.2. The company is the owner and publisher of the clairetteinterior.com website (hereinafter “the Site”). The Site is hosted by Wix, an incorporated company, domiciled at 500 Terry A Francois Boulevard, 94158 San Francisco, United States, reachable at +1 415-639-9034.

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1.3. The director of the publication is Claire Pelletier.

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1.4. The Site offers the Customer (hereinafter “the Customer”) the possibility of receiving interior customization ideas and advice (the “services”).

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1.5. Before any use of the Site, the Customer must ensure that he has the technical and IT resources enabling him to use the Site and to order the services on the Site, and that his browser allows secure access to the Site. The Customer must also ensure that the IT configuration of his hardware / equipment is in good condition and does not contain viruses.

 

2. APPLICATION AND ENFORCEMENT OF THE GTCS

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2.1. The purpose of these T & Cs is to define all the conditions under which the Company markets the services as offered for sale on the Site to Customers. They therefore apply to any Order (`` Order '') for services placed on the Site by the Customer.

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2.2. The Customer declares to have read and accepted these T & Cs before placing his Order.

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2.3. The validation of the Order therefore implies acceptance of these GTC. These are regularly updated, the applicable GTC are those in force on the Site on the date of placing the Order.

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2.4. Any contrary condition imposed by the Customer would therefore, in the absence of express acceptance, be unenforceable against the Company regardless of when it may have been brought to its attention.

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2.5. The fact that the Company does not avail itself at a given time of any provision of these GTCS cannot be interpreted as a waiver of subsequently availing itself of any provision of said GTC.

 

3. ORDERING SERVICES ON THE SITE

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3.1. The Company reserves the right to correct the content of the Site at any time.

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3.2. The Customer selects the service (s) he wishes to purchase, and can access the summary of his Order at any time.

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3.3. The Order summary presents the list of the service (s) that the Customer has selected, and includes any additional costs such as the delivery price in addition to the price of the service (s) of the Order. The Customer has the possibility of modifying his Order and correcting any errors before proceeding with the acceptance of his Order.

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3.4. After having accessed the summary of his Order, the Customer confirms the acceptance of his Order by checking the validation box of the GTC, then by clicking on the validation icon of the Order. The words `` Order with payment obligation '' or a similar unambiguous formula appears next to the Order validation icon in order to ensure that the Customer explicitly acknowledges his obligation to pay for the Order.

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3.5. After acceptance of the GTC and validation of the Order with payment obligation, the contract is validly concluded between the Company and the Customer and binds them irrevocably.

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3.6. After the validation of his Order and in order to be able to proceed to payment, the Customer enters the contact details to which he wishes to obtain receipt of the service (s), and invoicing if they are different. The process for receiving the service (s) is described in ARTICLE 5 of these T & Cs.

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3.7. The Company then sends him an Order confirmation by email, including the elements of the summary of his Order and the delivery and, if applicable, invoicing addresses provided.

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3.8. After having validated his delivery details and, if applicable, invoicing, the Customer proceeds to the payment of his Order according to the terms specified below.

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4. PRICE AND TERMS OF PAYMENT OF THE ORDER

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4.1. The prices are mentioned on the Site in the descriptions of the services, in euros and excluding tax and all taxes included.

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4.2. The total amount is indicated in the summary of the Order, before the Customer accepts these T & Cs, validates his Order, informs and validates his delivery and billing details, if applicable, and proceeds to payment. This total amount is shown inclusive of all taxes.

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4.3. Orders for services on the Site are payable in euros. The full payment must be made on the day of the Order by the Customer, by ["card"] except special conditions of sale expressly accepted by the Customer and the Company.

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4.4. In the event of payment by credit card, the Site uses the security system of Stripe, a service provider specializing in online payment security. This system guarantees the Customer the total confidentiality of his banking information. The bank transaction by bank card, carried out between the Customer and the secure system is therefore fully encrypted and protected. The Customer's bank details are not stored electronically by the Company.

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4.5. The Customer guarantees the Company that he has the necessary authorizations to use the method of payment, when placing the Order.

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4.6. The Company reserves the right to suspend or cancel any execution and / or delivery of an Order, whatever its nature and level of execution, in the event of non-payment or partial payment of any sum that may be owed by the Customer to the Company, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site and the payment of an Order.

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5. USE OF THE SERVICES

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5.1. The service (s) is (are) automatically delivered to the Customer from the validation of his Order.

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5.2. The Customer must ensure that the information communicated when placing his Order is correct.

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6. CUSTOMER SERVICE

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6.1. For any request for information, clarification or any complaint, the Customer must contact, as a priority, the Customer Service of the Company, in order to allow the latter to try to find a solution to the problem.

 

6.2. The Company's Customer Service is accessible from 9 a.m. to 7 p.m. Monday to Friday using the following contact details:

 

• Phone +33664099188

• email: info@clairetteinterior.com

• mail: 6 Rue Ernest Laval, 92170 Vanves, France

 

7. OBLIGATIONS OF THE CUSTOMER

 

7.1. The Customer undertakes to respect the terms of these GTC.

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7.2. The Customer undertakes to use the Site and the services in accordance with the Company's instructions.

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7.3. The Customer agrees that he only uses the Site for his personal use, in accordance with these GTC. In this regard, the Client agrees to refrain from:

 

• To use the Site in any illegal manner, for any illegal purpose or in any manner incompatible with these T & Cs.

• To sell, copy, reproduce, rent, lend, distribute, transfer or sub-license all or part of the content appearing on the Site or to decompile, reverse engineer, disassemble, modify, display in a form readable by the Customer, attempt to discover any source code or use any software activating or including all or part of the Site.

• To attempt to gain unauthorized access to the Site's computer system or to engage in any activity that disrupts, decreases the quality or interferes with the performance or deteriorates the functionality of the Site.

• To use the Site for abusive purposes by intentionally introducing viruses or any other malicious program and to attempt to gain unauthorized access to the Site.

• To infringe the intellectual property rights of the Company

• To denigrate the Site

 

7.4. If, for any reason, the Company considers that the Client does not comply with these T & Cs, the Company may at any time, and at its sole discretion, remove its access to the Site and take all measures including any civil and criminal legal action to against him.

 

8. RIGHT OF WITHDRAWAL

 

8.1. In accordance with articles L.221-18 et seq. Of the Consumer Code, the Customer has a period of 14 days from the validation of his Order on the Site to exercise his right of withdrawal from the Company, without having to justify reasons nor to pay a penalty.

 

8.2. To exercise his right of withdrawal from the Order, the Customer must notify his decision to withdraw by means of an unambiguous declaration, without justifying reasons. The Customer may communicate his decision to withdraw to the Company by any means, in particular by sending it by post to the Company at the following address: 6 Rue Ernest Laval, 92170 Vanves, France or by email at info@clairetteinterior.com.

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8.3. In the event of notification to the Company by the Customer of its decision to withdraw, regardless of the means employed, the Company will immediately send him an acknowledgment of receipt of the withdrawal on a durable medium (in particular by email).

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8.4. The Customer is invited to indicate the reason for return / withdrawal, in order to help the Company to improve its service (s).

 

In the event of withdrawal by the Customer, the reimbursement of the service (s) which has or have been the subject of the right of withdrawal is made by the Company by the same means of payment as that used for the initial transaction, unless the Customer expressly agrees in a different way. In any case, this reimbursement will not incur costs for the Customer. The refund is made as soon as possible, and no later than 14 days from the day on which the Company is informed of the Customer's decision to withdraw his Order. If the Services are used within the withdrawal period, the Customer is considered to have expressly waived his right of withdrawal.

 

9. RESPONSIBILITY

 

9.1. The Company implements all measures to ensure the Customer the supply, under optimal conditions, of one or more quality service (s). However, it cannot under any circumstances be held liable for any non-performance or improper performance of all or part of the services provided for in the contract, which would be attributable either to the Customer, or to the unforeseeable and insurmountable fact of a third party foreign to the contract, or to a case of force majeure. More generally, if the Company was held liable, it could in no case accept to compensate the Customer for indirect damage or the existence and / or the amount of which would not be established by evidence.

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9.2. The Site may contain links to other sites not published or controlled by the Company, which cannot be held responsible for the operation, content or any element present or obtained through these sites.

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9.3. The establishment of such links or the reference to any information, articles or services provided by a third person, cannot and must not be interpreted as an express or tacit endorsement, by the Company, of these sites and these elements nor of their content.

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9.4. The Company is not responsible for the availability of these sites and cannot control their content or validate the advertising, the service (s) and other information disseminated on these websites.

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9.5. It is expressly stipulated that the Company can in no way be held responsible, in any way whatsoever, for the case where the computer equipment or the electronic mail of the Customers reject, for example because of an anti-spam, the e-mails sent by the Company, and in particular, without this list being exhaustive, the copy of the payment receipt, the summary of the Order or the shipping tracking e-mail.

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9.6. The Customer is fully aware of the provisions of this article and in particular of the aforementioned guarantees and limitations of liability, essential conditions without which the Company would never have entered into a contract.

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10. SAFETY

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The Customer undertakes not to undermine the security of the Site. To this end, he undertakes not to carry out any fraudulent access and / or maintenance in the Company's information system. The Client may not harm or hinder the Company's information system either. Otherwise, the Company may take any measure against it and in particular incur criminal liability under Articles 323-1 et seq. Of the Penal Code.

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11. INTELLECTUAL PROPERTY

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11.1. All the elements of this Site and the Site itself are protected by copyright, trademark law, designs and / or all other intellectual property rights. These elements are the exclusive property of the Company. All of these rights are reserved for the whole world.

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11.2. The name and brand, logos, designs, stylized letters, figurative marks, and all signs represented on this Site are and will remain the exclusive property of the Company.

 

11.3. No title or right whatsoever to any element or software will be obtained by downloading or copying elements from this Site. It is strictly forbidden for the Customer to reproduce (except for his personal and non-commercial use), publish, edit, transmit, distribute, show, remove, delete, add to this Site and to the elements and software it contains, no more that modify them or carry out any work taking them as a basis, nor sell or participate in any sale in connection with this Site, the elements of this Site or any software relating thereto.

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11.4. The Company grants the Customer a non-exclusive license to use the Site. This license is strictly personal and cannot be assigned or transferred to any third party whatsoever. The license is granted for the duration of use of the Site.

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11.5. Any use by the Customer of the company names, brands and distinct signs belonging to the Company is strictly prohibited except in the event of the Company's express prior agreement.

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12. NEWSLETTER

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12.1. By checking the box provided for this purpose or by expressly giving his consent to this end, the Customer accepts that the Company may send him, at a frequency and in a form determined by the Customer, a newsletter (information letter) which may contain information relating to its activity.

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12.2. When the Customer checks the box provided for this purpose in the registration process on the Site to place the Order, he agrees to receive commercial offers from the Company for services similar to those ordered.

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12.3. Customers will have the option to unsubscribe from the newsletter by clicking on the link provided for this purpose, present in each of the newsletters (newsletters).

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13. APPLICABLE LAW AND ATTRIBUTION OF JURISDICTION

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13.1. These GTCS are governed and interpreted in accordance with French law, without taking into account the principles of conflicts of laws.

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13.2. In the event of a dispute that may arise in connection with the interpretation and / or execution of these Terms or in connection with these GTCS, the Customer may decide to submit the dispute with the Company to a conventional mediation procedure or any other alternative dispute resolution method.

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13.3. The Customer can go to the European consumer dispute resolution platform set up by the European Commission at the following address listing all the dispute resolution bodies approved in France: https://webgate.ec. europa.eu/odr/ .

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13.4. In the event of failure of this mediation procedure or if the Client wishes to seize a court, the rules of the code of civil procedure will apply.

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14. PROCESSING OF PERSONAL DATA

 

In accordance with the law known as “Informatique et Libertés” n ° 78-17 of January 6, 1978, the Customer has at any time a right of access to personal information concerning him.
He can thus (i) complete or modify them if they are inaccurate or incomplete, (ii) withdraw them and / or (iii) oppose their transmission by informing the Seller in writing by contacting customer service by email. or by letter. However, the data concerning the transaction history on the site will be kept for the legal period of conservation of accounting data.

 

Except in the cases referred to in the Terms of Use or legal obligation, no personal information collected via the Site will be transmitted to a third party, unless expressly agreed.
However, the Seller reserves the right to use the personal data collected and the data resulting from the activity of customers on the site, to send Customers who have requested them offers likely to satisfy them.

 

As part of the application of the data protection regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, the Customer is informed that the Seller has set up an internal management system for the personal data that it collects.

 

The Customer is expressly informed that the information collected is subject to computer processing intended for the completion and sending of the order placed on the Seller's website.

 

The recipient of the data is Claire Pelletier, manager, - mail: info@clairetteinterior.com.

 

In accordance with articles 13 and 14 of the GDPR, the publication director of this site informs you:

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• The person in charge of the file is Claire Pelletier, whose contact details are specified above.

• The purpose of processing this data is to manage the Customer's order.

• The recipient is Claire Pelletier who is the manager of the Company. These data will be kept for a period of five years from the completion of the project.

• You have the right to access, rectify or erase your personal data that you can request from the data controller, Claire Pelletier.

• You have the right to request that the processing of your personal data be restricted.

• You have the right to object to the processing of your personal data and the right to the portability of your data.

• You can withdraw your consent to the processing of your personal data at any time by writing to the controller, Claire Pelletier.

• You can lodge a complaint with the CNIL if you believe that the protection of your personal data has not been ensured by the controller.

 

15. COOKIES

 

The Customer is informed of the use by the Seller's site of cookies in order to distinguish each Customer who is a user of the site.

 

By visiting the Seller's site with his browser configured to allow cookies, the Customer accepts the use of cookies by the Seller.

 

A cookie is a short line of letters and numbers, which the Seller stores on his browser or on the hard drive of the Customer's computer.

 

In order to optimize the Customer's experience on the site and allow them to benefit from certain personalized features, their computer, tablet or mobile phone must be configured to accept cookies. The Seller's site like many other merchant websites) cannot work on a device that blocks cookies.

 

The Customer has the right to access, withdraw and modify personal data communicated by means of cookies (more information on the CNIL website). Also, the Customer can block cookies by activating the parameter of his browser allowing to refuse all or some of the cookies.

 

However, if the Customer chooses to block all cookies (including essential cookies) he will no longer be able to access all or part of the Seller's site.

 

Procedure depending on the Customer's browser:

 

• Google chrome

In the "Settings" menu, click on "Show advanced settings ..."

Then click on "Content settings ..."

In the upper part of the page that then appears, you will find more information about cookies and will have the option of selecting which cookies you accept or not. You also have the option of deleting all cookies saved so far.

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• Mozilla Firefox

In the “Tools” menu, click on “Options” (for MAC users, select “Preferences” in the Firefox menu)

Then go to the "Privacy" tab

In the “History” area, expand the “Storage rules” drop-down menu then select “Use personalized settings for history”. You can then choose whether or not to accept cookies by checking or not the "Accept cookies" box.

 

• Internet Explorer 6+

In the "Tools" menu, click on "Internet options"

Then go to the "Confidentiality" tab

You will then see a slider allowing you to choose from 6 levels of cookie restriction: Block all cookies, very high restriction, high restriction, medium restriction (selected by default), low restriction and accept all cookies.

 

• Safari

In the Safari menu, select "Preferences"

Then go to the "Confidentiality" tab

Then choose the option of your choice in the "Block cookies" section

 

• Other browsers

To find out how to control cookies on other browsers, please consult your documentation or the online help modules.